Reseller Hosting FAQs
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Yes, it is possible to upgrade to a higher reseller hosting plan or managed virtual server at anytime and without downtime. Simply open a support ticket via the My Rochen customer portal requesting the upgrade.
Yes, we offer a full 15 day money back guarantee. You can cancel anytime within the first 15 days and request a full refund.
Yes, Rochen meets and exceeds all of the requirements for hosting Joomla. It will run ‘out of the box’ using any of our plans. We currently host thousands of Joomla websites including joomla.org itself.
It is pretty straightforward. You may wish to download our manual Joomla transfer guide in PDF format or look into a tool like Akeeba Backup (formerly JoomlaPack), available free from: www.akeebabackup.com Rochen is also a proud sponsor of the Akeeba Backup project.
Yes, Rochen meets and exceeds all of the requirements for hosting Drupal. It will run ‘out of the box’ using any of our plans.
Yes, Rochen meets and exceeds all of the requirements for hosting Wordpress. It will run ‘out of the box’ using any of our plans.
Yes, virtually any PHP / MySQL script will run right ‘out of the box’ at Rochen. Some other popular scripts used by our customers include phpBB, Plone and VirtueMart.
In our Reseller plans 2 and 3 we include a license for the Client Exec customer relationship management script. It ties into our hosting system for account creation and can also be integrated with payment gateways such as Paypal, which you could use to bill your clients.
No. The entire service is privately branded so that you can add your own branding while Rochen remains hidden from your customers.
Yes. Privately branded name servers come as a standard option with all of our reseller plans. This allows Rochen to remain completely hidden from your customers while providing you with your own DNS.